Guiding someone living with an illness
As healthcare providers, investigating symptoms is the first step towards providing care. The limited availability and accuracy of objective testing and the invisibility of psychiatric symptoms can contribute to no diagnosis or misdiagnosis. In some cases, difficulties arising from the absence of clear terminology shared between physician and patient affect one’s ability to provide care and create room for mistrust.
When a patient’s symptoms and calls for help are consistently dismissed as invisible and illusory, they may become reluctant to seek support and treatment.
Researchers from the University of Cambridge and King’s College London found that more than half of the patients rarely report their mental health symptoms to a clinician. They say that patients should be supported to share their symptoms without the fear of being stigmatized (3). By giving patients a chance to speak and actively involve their perspectives in treatment plans, clinicians can help empower them.
Ask questions. Go beyond the traditional “How are you” and ask your patients questions to help you provide patient-centered care. Arthur Kleinman’s Eight Questions serve as an excellent explanatory model to understand the patient’s perception of their illness, the personal, social, and cultural meanings they attach to their illness, expectations for the future, and personal therapeutic goals.
- What do you call your illness? What name does it have?
- What do you think caused your problem?
- Why do you think it started when it did?
- What does your sickness do to you? How does it work?
- How severe is it? Will it have a short or long course?
- What do you fear most about your illness?
- What are the chief problems that your sickness has caused for you?
- What kind of treatment do you think you should receive? What are the most important results you hope to receive from treatment?
Keep resources on hand. Whether in the form of informational pamphlets, contact information of organizations and support groups, or a list of books and guides that can make the prognosis less intimidating, having this material on hand would save a patient hours on the internet looking for information.
Advocate. Doctors can also be advocates by urging effective multi-disciplinary work in hospital systems. Providing multi-disciplinary care for patients with autoimmune diseases can help cater to different symptoms of their illness.
It’s important to remember that care is collaborative. Managing mental health involves patients and physicians meeting each other halfway. Looking beyond physical symptoms and test reports, recognizing different perspectives, and communicating are valuable to keep moving forward in one’s illness journey.